Privacy Policy

Delta Auto Parts respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or place an order.

1. Business Information

This website is operated by Delta Auto Parts.

Business address: Delta Auto Parts, 8 Handley Crescent, Dandenong VIC 3175, Australia.

2. Information We Collect

We may collect personal information including:

Name
Email address
Phone number
Billing address
Shipping address
Order details
Payment-related information
Vehicle details provided for product compatibility
Website usage information, such as cookies, IP address, browser type, and device information

We only collect information that is necessary to provide our products, services, customer support, and website functionality.

3. How We Collect Information

We may collect personal information when you:

Visit our website
Create an account
Place an order
Contact us
Submit a form
Subscribe to updates or marketing
Request support, returns, refunds, or warranty assistance

4. How We Use Your Information

We may use your personal information to:

Process and deliver orders
Confirm product compatibility
Provide customer support
Respond to enquiries
Manage returns, refunds, and warranty claims
Send order updates and delivery information
Improve our website and services
Prevent fraud and protect our business
Comply with legal obligations

5. Payments

Payments are processed through secure third-party payment providers. We do not store full credit card details on our website.

Your payment provider may collect and process payment information according to their own privacy policy.

6. Cookies and Tracking

Our website may use cookies and similar technologies to improve website performance, remember preferences, analyse traffic, and support advertising or marketing.

You can disable cookies in your browser settings, but some parts of the website may not work properly.

7. Marketing Communications

If you subscribe to marketing emails, we may send you updates, offers, or product information.

You can unsubscribe at any time by using the unsubscribe link in our emails or contacting us.

8. Sharing Your Information

We may share your information with trusted third parties where necessary, including:

Payment providers
Shipping and courier companies
Website hosting providers
IT and security service providers
Marketing and analytics platforms
Professional advisers
Government, regulatory, or legal authorities where required by law

We do not sell your personal information.

9. Overseas Disclosure

Some third-party service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely.

10. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

However, no online system is completely secure, and we cannot guarantee absolute security.

11. Accessing or Correcting Your Information

You may request access to the personal information we hold about you.

You may also ask us to correct personal information if it is inaccurate, incomplete, or outdated.

12. How Long We Keep Information

We keep personal information only for as long as necessary for business, legal, tax, warranty, fraud prevention, and customer support purposes.

13. Privacy Complaints

If you have a privacy concern or complaint, please contact us first so we can try to resolve the issue.

We will review your complaint and respond within a reasonable time.

14. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party websites.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

16. Contact Us

For privacy questions, access requests, correction requests, or complaints, please contact us through our Contact Us page or using the contact details provided on our website.