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At Delta Auto Parts, we want customers to shop with confidence. This Returns & Refunds Policy explains how returns, refunds, exchanges, and warranty-related issues are handled.
This website is operated by Delta Auto Parts.
Business address: Delta Auto Parts, 8 Handley Crescent, Dandenong VIC 3175, Australia.
Nothing in this policy limits your rights under Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. If a product does not meet consumer guarantees, you may be entitled to a repair, replacement, refund, or other remedy as required by law.
You may request a return if:
We may accept change-of-mind returns within 30 days of delivery, provided that:
Change-of-mind returns may not be accepted for used, installed, damaged, modified, electrical, or special-order items unless required by law.
Return shipping costs for change-of-mind returns are the customer’s responsibility.
Auto parts may only fit specific vehicles, models, years, engines, or variants.
Customers are responsible for checking product details, part numbers, OEM numbers, and compatibility before ordering.
If you ordered the wrong item, please contact us as soon as possible. The return may be treated as a change-of-mind return, unless the product information we provided was incorrect or misleading.
If your item is faulty, damaged, incorrect, or not as described, please contact us as soon as possible with:
We may need to assess the item before offering a repair, replacement, refund, or other remedy.
Unless required by Australian Consumer Law, we may not accept returns for:
To request a return, please contact us through our Contact Us page or using the contact details provided on our website.
Please do not send items back without contacting us first. We will provide return instructions after reviewing your request.
Once we receive and inspect the returned item, we will notify you of the outcome.
If your refund is approved, it will be processed to your original payment method where possible.
Refund processing times may vary depending on your bank or payment provider.
Where available, we may offer an exchange or replacement item.
If the replacement item is not available, we may offer a refund or another suitable solution.
For change-of-mind returns or incorrect items ordered by the customer, the customer is responsible for return shipping costs.
If the item is faulty, damaged, incorrect, or not as described, we will handle return shipping as required by Australian Consumer Law.
Some products may include a manufacturer or supplier warranty.
Warranty claims may require proof of purchase, photos, product details, and an assessment of the item.
Warranty does not cover damage caused by incorrect installation, misuse, modification, accidents, or normal wear and tear.
For returns, refunds, exchanges, or warranty enquiries, please contact us through our Contact Us page or using the contact details provided on our website.
Business address: Delta Auto Parts, 8 Handley Crescent, Dandenong VIC 3175, Australia.